Privacy Policy

Introduction

FileVision Housing is committed to protecting the privacy, confidentiality, and security of information maintained by housing authorities and affordable housing organizations.

Our software solutions support electronic tenant records, document management, workflow automation, and housing program administration.

This Privacy Policy describes how information is collected, processed, stored, and protected through FileVision Housing's website and applications.

Information We Collect

FileVision Housing may collect business contact information, account details, technical information, and information submitted through its applications.

Customer-provided records may contain tenant names, identification numbers, addresses, household information, financial documentation, eligibility records, lease agreements, recertification documents, HUD forms, and other housing-related information.

Housing Management System Integration

FileVision Housing may receive tenant names, identification numbers, and related information from authorized housing management systems to establish, organize, and maintain electronic tenant records.

Information transferred through these integrations remains subject to applicable privacy, security, and contractual requirements.

HUD Documentation and Consent

FileVision Housing processes tenant information on behalf of authorized housing organizations in accordance with applicable laws, customer instructions, and relevant HUD requirements.

These may include HUD-9887 and HUD-9887-A consent forms where applicable.

Customer Data Ownership

Housing authorities and other customer organizations retain ownership and control of their tenant records and documents, subject to applicable agreements and law.

FileVision Housing provides software for managing these records and does not acquire ownership of tenant information through its applications.

Use of Information

Information is processed to provide:

• Electronic tenant records
• Document management
• Workflow automation
• Authorized system integrations
• Technical support and related services

Confidential tenant information is not used for unrelated marketing purposes.

Security and Confidentiality

FileVision Housing uses administrative and technical safeguards designed to protect confidential information against unauthorized access, disclosure, alteration, or loss.

Access to customer records is restricted according to authorized permissions and applicable service agreements.

Applications may use Microsoft Azure, SharePoint Online, and related technologies depending on the customer's deployment arrangement.

Information Sharing

Information may be shared with authorized service providers, customer-designated users, or other parties when permitted by applicable agreements and law.

AI and Automated Processing

Where available and enabled, automated processing and AI-assisted capabilities may support document classification, indexing, retrieval, and administrative workflows.

Customer information is processed according to applicable agreements, authorized configurations, and privacy requirements.

Retention and Privacy Rights

Tenant records are retained according to applicable housing program requirements, customer agreements, and legal obligations.

Individuals seeking access to or correction of tenant information should ordinarily contact the housing authority or organization responsible for maintaining their records.

FileVision Housing assists customers with applicable privacy obligations as required by law and contract.

Cookies and Policy Updates

Our website may use cookies and similar technologies for functionality, security, and analytics.

This policy may be updated as our services and legal requirements evolve. Material changes will be reflected through an updated effective date and any legally required notice.

Contact Information

FileVision Housing