Professional Document Restoration Services That Last

Professional document restoration services help organizations regain control of paper-based, fragmented, or difficult-to-retrieve records. With FileVision, restoration focuses on digitizing documents, importing approved electronic files, organizing records into structured electronic tenant files, and making them easier to search and govern. The platform is designed for housing authorities and community development agencies rather than as a general-purpose filing system.

Yes. FileVision ETR supports document capture, scanning, and import so agencies can move paper records into structured electronic tenant files. Files can be organized by household and transaction, including intake, annual recertification, interim changes, move-ins, and move-outs. This supports an ongoing paperless workflow as new documentation arrives, distinct from any separately scoped bulk conversion project.

OCR and indexing help make scanned tenant records more findable by converting document text into searchable information and pairing files with useful metadata. Staff can use enterprise search to locate documents across the system instead of manually reviewing folders. OCR performance can vary with the quality and readability of the original scanned page, so agencies should maintain sound capture practices.

FileVision ETR uses role-based access controls to help ensure staff see records appropriate to their responsibilities. This is particularly valuable for confidential documentation such as reasonable-accommodation requests, grievances, and sensitive household records. Agencies can define access by role and maintain organized files, while establishing their own policies for permissions, document handling, and authorized users.

FileVision helps teams organize, complete, and retrieve documentation requested during HUD monitoring, internal reviews, or audits. Checklists, workflow status, transaction-based organization, audit trails, and search capabilities can make it easier to assemble supporting records. The platform supports audit readiness, but the result of a review remains dependent on the agency’s documentation practices, policies, and compliance decisions.

Yes. FileVision ETR uses transaction-based file organization, grouping documents around events such as applicant intake, move-in, annual recertification, interim household changes, grievances, and move-out. This structure reflects how housing staff work and keeps related forms, evidence, notices, and approvals together. It can reduce the time required to understand whether a particular transaction file is complete.

FileVision can connect ETR workflows and tenant-record structure with Microsoft 365 and SharePoint where appropriate. This allows agencies to retain familiar Microsoft tools while adding housing-specific organization, metadata, and workflow around critical records. Integration details should be confirmed during planning, since each agency’s tenant systems, document sources, permissions, and operating processes may differ.

FileVision provides trained support staff to help customers use its document management solutions efficiently and reliably. Company materials indicate support availability Monday through Saturday from 9am to 8pm. Implementation discussions can also clarify configuration needs for workflows, permissions, forms, document imports, integrations, and the specific record types your agency manages.